Grocery Delivery Digest

June 9, 2020

Ian Cook, Managing Editor

This is an interesting week for delivery. Some of the developments with companies like Uber Eats, Grubhub and Instacart are inching towards a head. At the same time, grocers like Food Lion and Kroger are advancing to bigger and better things. And looking across the map, companies in South America, China and a few in Africa are deepening their involvement in the delivery realm as well.
In the midst of all of this, it is difficult to ignore some of the changes happening due to the protests and instituted curfews. This is affecting everyone, including some of these major companies. However, as things progress and change, a lot of things stay the same. There are always really good people looking out for each other; this important trend is expressed in the last two articles of the digest. They’re small stories, but these people have the biggest impact. There’s a lot to enjoy, so while you catch your breath, catch up on some of the latest news in delivery.

Issue #7

House Bill Prohibits Unreasonable Cancellation of Food, Grocery Delivery Orders

Manila, Philippines — A House of Representatives bill seeking to prohibit the cancellation of confirmed orders when the items are already in the possession of the delivery rider or in transit to the customer has been filed.


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Restaurants Scramble To Navigate Delivery As Curfews Continue in Major Cities Across the Country

As local curfews are put in place in response to protests and riots in major urban areas, restaurants are left to pick up the pieces again.


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Uber Eats Ends Delivery Fees to Black-Owned Restaurants

In an effort to support Black-owned businesses, Uber will begin making changes to its ride-hailing app and Uber Eats delivery service.


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Uber Will Bail Out Food-Delivery Workers Arrested Past Curfew

Food-delivery companies are pledging to protect their workers by offering legal support to those delivery people who are wrongly arrested for making deliveries past curfew in New York City.


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Uber Could Lose Its Grubhub Deal to Just Eat or Delivery Hero

There are two suitors rivaling Uber for purchase of U.S. food delivery company Grubhub: Just Eat Takeaway (the union of Just Eat and Takeaway) and Delivery Hero.


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LA Cracks Down On Food Delivery Price Gouging Amid Outbreak

While more people turning to meal delivery during the pandemic, delivery services such as Uber Eats won't be allowed to charge more than 15%.


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Instacart Changes Policy After CNN Business Report on Tip Baiting

Instacart is making changes to its tipping policy in an apparent effort to curb the practice of “tip baiting” on its grocery-delivery app following a report from CNN Business.


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Instacart and Big Lots Partner To Launch Same-Day Delivery for Customers Nationwide

Instacart, the North American leader in online grocery, and Big Lots, today announced the two companies have partnered to launch same-day delivery nationwide from nearly 1,400 Big Lots stores across all 47 states where the retailer operates.


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Instacart Will Expand Sick Pay to More Gig Workers

Instacart will expand its COVID-19 sick pay to include more gig workers as part of an agreement with the attorney general for Washington, DC.


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Instacart and C&S Wholesale Grocers Partner To Offer Ecommerce Solutions to Network of Independent Grocers

New Partnership Gives More Than 3,000 Independent Grocers Access to Same-Day Grocery Delivery Solutions to Better Serve and Support Their Communities.


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Deliveroo, Just Eat and Uber Eats Accused of Ripping Off Restaurants by Taking 30% Cut Per Order on Top of Delivery Fees

Food delivery apps Deliveroo, Just Eat and UberEats take up to 30 per cent commission on orders as well as delivery fees.


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Bi-Lo Rolls Out Instacart Grocery Delivery

Southeastern Grocers’ Bi-Lo supermarket chain has launched same-day grocery delivery through Instacart.


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Amazon's Grocery Delivery: A Trojan Horse To Get In Your Door

Amazon already delivers everything from toothpaste to televisions to your doorstep. Now, it wants to bring your berries and beer, too.


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Whole Foods and Other Retailers Have Ended Hazard Pay for Workers Even As Coronavirus Remains a Threat

At Whole Foods Market in Philadelphia, workers are regularly reminded of the risk they take while working during a pandemic.


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Kroger Plans Three More Ocado Automated Warehouses

The Kroger Co. plans to build three new Ocado-powered automated warehouses in the Great Lakes, Pacific Northwest and West regions.


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Food Lion To Acquire 62 Stores from Southeastern Grocers

Ahold Delhaize announced Wednesday that its Food Lion banner has agreed to acquire 62 locations from rival Southeastern Grocers. Terms of the deal were not disclosed.


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Impossible Burgers Now Available for Home Delivery

A modern meat alternative now comes packaged for a modern crisis.


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CVS Pharmacy Partners with Nuro on Autonomous Last-Mile Delivery Pilot

Nuro, a self-driving delivery startup, announced a partnership with CVS Pharmacy to test prescription deliveries in Houston, Texas.


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From McDonald's to TGI Fridays: The Big Restaurant Chains Reopening for Delivery

After nearly two months of lockdown, the UK is increasingly becoming focused on how to get the real world up and running again.


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Restaurants Rise: How Operators Are Pivoting To Focus on To-Go Meals

Bob Okura, executive chef at The Cheesecake Factory, and Kaffee Hopkins, director of marketing at Marlow’s Tavern, discuss their new off-premise focus during the pandemic.


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Consumers Leaning into Order Pickup

When it comes to digital restaurant orders, consumers prefer picking them up compared to delivery and are ordering more meals online than ever primarily due to the coronavirus pandemic that has prompted stay-at-home mandates.


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Dinner is served! New Delivery Service Lets You Be a Chef at Home

Sona Box is really like having a chef in your kitchen to do all of the heavy culinary lifting, leaving just the fun bits for you to take care of.


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From Uber to Courier To Put Food on the Table

Around South Africa, bands of quick thinkers are harnessing the shift to digital platforms and e-commerce to pioneer new businesses and jobs.


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E-commerce Startup Yebo Fresh Easing Access to Food Supplies in Townships

Grocery delivery startup Yebo Fresh is helping township residents access vital food supplies safely during the Covid-19 pandemic and lockdown.


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Ethiopian Food Delivery Startup Rides to Restaurants' Rescue

Restaurants may still be officially open in Ethiopia, but diners are staying away due to the coronavirus pandemic.


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COCA Restaurants Shuns ‘Greedy Aggregators’ and Launches Direct Delivery Service Across Southeast Asia

Direct delivery revolutionises the traditional suki hotpot chain founded in 1957 as sales triple in Thailand. Meanwhile, COCA Direct launched recently in Vietnam and Malaysia.


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Food Delivery Service Expands to Groceries

As one of the most dependable food on-demand food delivery apps during the strict lockdowns in the country, foodpanda, has announced it has expanded its services to bring groceries and other essential items to doorsteps through the General Community Quarantine.


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ProAmpac Debuts KerbSafe Tamper-Evident Home Delivery Bags

ProAmpac, the flexible packaging leader, announced its newest retail and food service packaging product, KerbSafe, a recyclable, polyethylene bag designed for the delivery of food and specialty retail products.


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Off-Premise Alcohol Sales Are Up, with Hard Seltzer Especially Seeing a Boom

According to Nielsen measured channels, the year-over-year growth rate for total off-premise beverage alcohol dollar sales are up 24.8%.


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Jupiter Is the San Francisco-Based Company Putting Your Grocery Shopping on Autopilot

If your list of errands feels like a never-ending black hole, one San Francisco startup should be in your orbit.


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A Grocery Store Owner Donated Perishable Food to the Community After Being Looted

When two ShopRite locations in the Philadelphia area were looted, the owner made it a point to donate fresh groceries to community members in need.


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How SMU DT Michael Williams Has Earned a Living Delivering Packages Throughout Coronavirus Pandemic

This is an inspiring story showing how working hard to take care of the little things allows people to have a more full, and truly successful life.


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