OnTrend Concepts
Grocery Delivery Digest

November 10, 2020

Peter Cook, Publisher

Grocery and restaurant brands continue to develop this week with big news from Eataly, Marco’s, Nathan’s Famous, and many others. As we progress closer to a Coronavirus vaccine, many players are questioning how this will affect operations. How will things change? Another growing trend is the emergence of so-called microfulfillment centers, which are becoming a popular option to help major grocers meet online customer demand.

We hope everyone enjoys the rest of their week! Please feel free to reach out; we always love hearing from you. Until then, enjoy your Delivery Digest.

Issue #29

Eataly Expands Grocery Delivery in Four US Cities

Large-format Italian marketplace Eataly plans to offer same-day grocery delivery in downtown New York City, Boston, Los Angeles and Chicago through the ecommerce platform Mercato, the brands recently announced.

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Marco’s Pizza Bets on Delivery Technology, Automation and Ghost Kitchens

Toledo, Ohio-based fast-casual restaurant brand invests in new and up-and-coming delivery-forward technologies during the pandemic.

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Uber Scales Up Grocery Business As Delivery Operations Overtake Ride Sharing

Uber’s new global grocery-delivery operation generated gross bookings at a $1 billion annualized run rate in September and is on track to bring in business at multiple times that pace in 2021, CEO Dara Khosrowshahi said.

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Grubhub and Restaurant Strong Fund Announce New Program To Provide Restaurant Support

Grubhub and The Greg Hill Foundation's Restaurant Strong Fund announced the Restaurant Winterization Grant program, a new initiative to provide $10,000 grants to eligible independent restaurants.

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DoorDash Opened Its First Physical Location

DoorDash has partnered with Bay Area restaurant brand Burma Superstar to open a brick and mortar eatery focused on pickup and delivery orders.

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Delivery Startup goPuff Acquires BevMo for $350M

GoPuff is making a big acquisition less than a month after it announced a $380 million round that valued the Philadelphia-headquartered delivery startup at $3.9 billion.

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Prop 22 Passes in California

In a major win for gig economy companies, California voters have passed a costly and controversial ballot measure to exempt firms like Uber and Lyft from having to classify their gig workers in the state as employees rather than as independent contractors.

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Other States Should Worry About What Happened in California

The gig companies wrote new labor laws that are almost impossible to change.

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Nathan’s Hot Dogs Launches Virtual Harlem-Style Chicken and Waffles Chain

The new concept will sell wings and waffles on all four major delivery platforms with plans to go nationwide.

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Noodles & Company and Delivery: a Benefit and a Burden

While third-party delivery has remained a lifeline for countless brands in recent months, navigating margins, cost, and brand value is taking on added urgency. These were concerns before COVID. But they’re now essential operating building blocks.

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SMG Announces Experience Management Partnership with Olo

Service Management Group, a global customer, patient and employee experience management partner to more than 500 brands, has announced a new partnership with Olo, the leading food ordering platform for the restaurant industry.

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Fresh Produce Delivered Right to Your Door…by Drone

While drone deliveries have been tested for medical supplies, e-commerce/package delivery, and even pizza right from the oven, there are other, seemingly endless possibilities for delivery by drone.

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Amazon Launches Essentials and Grocery Delivery in Kolkata

Amazon India, which launched its services in essentials and grocery under brand Amazon Fresh, has now expanded in Kolkata along with a few other cities, the company said on Thursday.

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Flipkart Grocery Sets Up Warehouse in Lucknow

Walmart-owned Flipkart on Monday announced the launch of its first grocery fulfilment centre in Lucknow that will create over 500 direct jobs.

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Can a Delivery App Actually Support Restaurants?

The COVID-19 pandemic, combined with the rise of third-party delivery companies, has been a disaster for independent operators.

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Better Delivery Food Is a Phase Change Away

Phase Change Solutions says the technology to improve restaurant delivery is fired up and ready to go, if only the third-party delivery providers would spring for the upgrade.

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A Covid Vaccine Could Mean a Slowdown in Growth for Grocers

Grocers could lose share of stomachs and wallets if they don't refresh their approach and create lasting customer loyalty, according to a Bain & Co. report.

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Smaller Is Big in New E-Commerce Warehouses

An intricate dance by robots turns tight urban spaces into ‘microfulfillment’ centers for online orders.

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Why Micro-Fulfillment Centers Are the Future of Online Grocery Shopping

As many Americans seek to avoid crowded stores to protect themselves from COVID-19, more and more of them are shopping for groceries online.

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The Rise of Ghost Kitchens and the Impact on Contactless Delivery

A surge in contactless food delivery has supercharged the creation of ghost kitchens.

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The Era of Small-Box Restaurants Has Arrived

Smaller spaces present big opportunities for restaurants willing to rethink size.

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Trashless Plans Dallas Expansion

As more people look to on-demand delivery services and other contactless grocery pickup options, the amount of packaging and long-distance supply chains required to make that happen can create a large amount of waste.

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