OnTrend Concepts
Grocery Delivery Digest

September 8, 2020

Peter Cook, Publisher

This week has seen a spike in the amount of activity surrounding delivery! Several brands from Burger King to KFC to H.E.B. are developing new systems to get their products directly to consumers. Walmart and Amazon go head-to-head in their grocery services to see who will be the leader in the market. But with all the developments in delivery, there are some well-written articles which explore its reliability and effectiveness. There is a lot going on, which means there is a lot to read. With that, we hope you have enjoyed your Labor Day Weekend! Get your week off to a great start with some good reading in this week’s Delivery Digest! Enjoy!

Issue #20

Burger King Unveils New Restaurant Design Shaped by the Age of Covid-19

The company’s “Restaurant of Tomorrow” plans were created by the Restaurant Brands International in-house design group with input from tech, operations and food innovation teams.

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KFC Launches Delivery with DoorDash

Kentucky Fried Chicken announced that its world-famous fried chicken is now available for order and on-demand delivery through DoorDash, the nation’s leading last-mile logistics platform.

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Original ChopShop Rolls Out Delivery Fleet

Original ChopShop is continuing to deliver an enhanced guest experience while simultaneously establishing itself as a digital leader in the fast-casual space.

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7-Eleven Pilots Instacart Delivery in 750+ Stores

7-Eleven is piloting store-to-door delivery with Instacart in more than 750 stores in the Dallas, Miami, Baltimore and Washington D.C. metropolitan areas, prior to rolling out the same-day delivery service nationally to more than 7,000 locations.

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H-E-B's Food Hall To Offer Takeout and Delivery

H-E-B opened a food hall in one of its stores in Austin, Texas, on Monday, according to a company announcement, called Main Streat. Main Streat can also be ordered for takeout or delivery through H-E-B’s Favor.

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Amazon Opens the First Permanent Online-Only Whole Foods store

Its new location in Brooklyn isn’t just a temporary online-only store — it’s the first one the Amazon-owned supermarket chain built specifically to fulfill orders placed online.

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Walmart Unveils Walmart+ and Amazon Creates ‘Dark’ Whole Foods Stores

As the fall shopping season prepares to settle into place, the race for the customer’s grocery dollars is getting more competitive by the day.

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Grubhub-Just Eat Merger Deal Extended by 6 Months

Grubhub announced on Friday that its acquisition by Netherlands-based Just Eat Takeaway.com may need more time to complete.

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California Law Could Target Food and Grocery Delivery Services

By going after Uber and Lyft's ride-hailing business for allegedly violating a worker classification law, the California Attorney General is taking on what had long been the jewel of the on-demand economy.

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Santa Clara Caps Third-Party Delivery Fees at 15% To Help Local Restaurants

The city of Santa Clara has now passed a temporary ordinance that caps fees at 15 percent that a third-party delivery service can charge restaurants during the coronavirus pandemic.

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Some Customers Miss Out As M&S Launches Food Delivery with Ocado

Britain's Marks & Spencer made the first deliveries through its new online food shopping joint venture with Ocado on Tuesday, though the launch was marred for a "very small number" of customers whose orders were cancelled.

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Freshket Lands $3 Million Series A Led by Openspace

Based in Bangkok, Freshket simplifies the process of getting fresh produce from farms to tables.

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Chowbus CEO: Building a Food-Delivery Platform for Mom-and-Pop Restaurants

For small restaurants — those with a single location controlled by a single owner — the big delivery platforms present a unique problem.

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Loblaw Teams Up with Local Restaurants for Meal Kit Delivery

Loblaw Cos. has expanded its PC Chef meal kit direct-to-home delivery service to include recipes from local restaurants in the greater Toronto area.

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Food Delivery Apps Have a Customer Service Issue

First Orion provides an enlightening info-graphic on customer experience with food delivery apps.

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How the Pandemic Is Changing the Face of Customer Experience

Companies must understand what consumers expect from their brands, which includes customer support that, at a minimum, meets their needs but ideally surpasses what they've anticipated.

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Digital Pickup Surges in the New Normal, Likely Beyond

In a world of mostly off-premises operations, drive-thrus are exceptionally busy, delivery is up but digital pickup may be the habit that sticks.

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Mobile Location Technology and Privacy: How Should Restaurants Proceed?

There is a way for restaurants to utilize mobile location technology in a smart, efficient, and safe way for consumers.

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Refrigerated Warehouses Don’t Have Their Supply Chains Down Cold

Supply chains for frozen food have some of the biggest challenges in the food industry — as its popularity grows, cold storage facilities are feeling the pressure to keep up.

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Food Technology Might Be More Efficient. But Is It Better?

While food’s essentiality is not debatable, the conditions of the labor that feed the country are more contentious.

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Traditional Grocery Stores Can Be Influenced by Grocery Delivery Mobile Apps

Many of the companies which were having traditional grocery stores are transforming themselves to a digital platform and this evolution is remarkable for every industry whether it is finance, education and much more.

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Gobbly: a Fridge That Sells Fresh Veggies

Retailtech startup Gobbly is marrying the convenience of contactless delivery with self-selection of fresh produce.

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Zomato Is About To Buy a Startup That Has Little To Do with Food Delivery

Food delivery company Zomato, which has newly-minted money from Singapore’s Temasek, is close to buying out a startup that provides members access to sport facilities.

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Vuba Vuba Takes Food Delivery Service to Musanze

Vuba Vuba Africa, a local food delivery service, says it is expanding its operations to Musanze District in the Northern Province, barely nine months since it launched in Rwanda.

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Digital Business Breakthrough in Ghana

Olam Markets, Ghana's first and only B2B mobile app in the food sector, has made such a positive impact with grocery distributors that its owner, global food and agri-business Olam International is now planning to take the app into West Africa.

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Multinational Giant Acquires Greek Start-Up Company

Greek grocery delivery company InstaShop gives experts hope regarding the development of the country's start-up ecosystem.

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