Grocery Delivery Digest

September 1, 2020

Ian Cook, Managing Editor

Six months into the pandemic and the delivery game is still evolving and growing! Companies like Church’s Chicken and Wings & Rings are changing things up with new designs; Shipt is offering free groceries; and Google is now jumping on the delivery train with Panera. We also bring you more news regarding the various lawsuits on delivery caps in New York, D.C. and L.A. And there’s some big news from Walmart featured here as well!

Per usual, some great articles being written on this subject. One interesting take to delivery comes from the article titled “Why Is Nobody Talking About a Mobile Food Strategy?”. There’s a lot to read, so we’ll let you get to it. Enjoy! And shoot us an email to give us your thoughts!

Issue #19

Walmart Plus Arrives

The retail giant unveils its long-anticipated $98 annual membership offering free grocery delivery and fuel discounts as an alternative to Amazon Prime.


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Panera Accelerates Off-Premise Offerings Through Google

Customers can now experience Panera's Off-Premise Delivery and Curbside Capabilities through Google Search, Maps, and Assistant.


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New York City Approves Extension of Third-Party Delivery Cap

Delivery caps will continue until 90 days after restaurants are allowed to reopen to indoor dining at 100% capacity.


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Instacart Sued by DC Attorney General

Instacart, the popular grocery delivery startup valued at $14 billion, is being sued by DC Attorney General Karl Racine over allegedly deceiving customers with service fees, as well as failing to pay hundreds of thousands of dollars in District sales tax.


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Buffalo Wings & Rings Tries Fast-Casual Service in New Design

The high-volume chain plans to open a restaurant providing self-service as well as table service, for beer and food. New technology will be the enabler.


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Church’s Chicken’s Launches New "Go Box" for Off-Premises Orders

Church’s new “Go Box” provides a complete transport method when dining away from a restaurant, for guests to indulge wherever and with whomever they please.


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Where Next for Ocado and M&S Shares As They Launch Online Grocery Venture?

Ocado will ditch Waitrose as its grocery partner in favour of a new deal with M&S at the start of September.


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DoorDash Is Giving Out $20 Gift Cards to People with Canceled Vacations

DoorDash is here to make the end of summer a little better with a new staycation promotion.


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Shipt Offers Free Groceries Through New Instagram Promotion

Shipt has started its first dance challenge on Instagram, which gives back-to-school shoppers a chance to win a membership and groceries from the delivery service for a year.


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Instacart Shoppers Say They Face Unforgiving Metrics

Instacart says it has eased enforcement of certain metrics during the pandemic, but shoppers say company policies often ignore the realities of the job.


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FreshBytes Is Supporting Restaurants with New Wallet-Friendly Rates

In an effort to support local restaurants in wake of COVID-19, FreshBytes partnered with DoorDash Drive to offer nationwide flat-rate delivery fees.


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Beyond Meat Launches Website To Sell Plant-Based Meat Directly to People Online

With consumers eating more meals at home and relying on grocery delivery services during the coronavirus pandemic, Beyond Meat is launching an e-commerce site today to sell its plant-based meat products directly to customers.


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Why Is Nobody Talking About a Mobile Food Strategy?

No longer considered just a marketing vehicle, a mobile food facility is the ideal infrastructure to break from the constraints of real estate and expand in an off-premises world.


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Friday Night Takeout Is Bringing Restaurants Back from the Brink

With many Americans leery of dining out, Friday night takeout is becoming a pandemic tradition.


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Capturing the Beverage Sale with Off-Premise Orders

There is one area where operators can ramp up promotions to help their business: Dispensed Beverages.


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Understanding the Restaurant Guest Six Months into COVID-19

How customers discover restaurants and what they expect when they get there has changed.


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Top Business Models of Meal Delivery Startups

Online food delivery is projected to be a large part of the global revenue, and annual growth revenue of 7.5% will result from the market.


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Grocery Delivery Startup Buymie Expands into Cork As Demand Continues To Grow

Irish online grocery delivery startup Buymie is launching in its next market as demand for quick deliveries grows.


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Michelin-Star Quality Fruit and Veg Direct To Your Doorstep

Nature’s Choice launches nationwide fresh produce boxes following lockdown success.


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Online Delivery Is "New Normal" in Middle East

UAE-based ride-hailing and food delivery company Careem has revealed about 40% of its 33 million users are now on the new service.


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Metro Extends Online Grocery with New E-Commerce Hub Store

Pickup and delivery services expand in Quebec and Ontario.


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Why Aren’t There More Local Delivery Guys?

The rise of third-party delivery services means the hassle can be outsourced entirely.


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Grocery Delivery Affects Budget

For many Americans, shopping for groceries online instead of at the store is becoming the new normal in the pandemic.


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More Than 60% of Americans Still Grocery Shop In-Person

As Americans invest in grocery delivery services more, Instacart has become the new Amazon for online grocery retailers.


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The On-Demand Grocery Delivery Market Heats Up

After several months of lock-down and social distancing restrictions, consumers are increasingly preferring ordering groceries online.


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Mokulele Expands Free Grocery Delivery

Free grocery delivery service that began on Molokai has now been expanded to include Lanai, Hana and Waimea starting today, Mokulele Airlines announced Thursday.


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