OnTrend Concepts
Drive-Thru Digest

May 24, 2023

Matt Cook, Editor

Really interesting articles this week.  Most notably are Wendy’s plan to deliver orders to customers via an underground tube system.  Enjoy!

A couple of events coming up later this year you might want to consider:


3rd Annual Ghost Kitchen and Virtual Restaurant Conference

  • Houston, Texas
  • July 7-8, 2023
  • Click here for more information


Drive-Thru Innovations Summit

  • Atlanta, Georgia
  • September 27, 2023
  • Click here for more information.


And now, the news…

Drive-Thru Digest – Issue #70

Wendy's Wants to Use Underground Robots to Fetch Your Order

Wendy’s announced the new fleet of tunnel-dwelling, self-driving robots in a press release today.

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Wendy's will soon deliver mobile orders using underground robots

The burger chain is working with Pipedream to send food from its kitchens to designated parking spots through underground portals.

Read More

How AI-Driven Voice Ordering is Shaping the Drive-Thru Experience

QSR magazine discusses the new technology with an expert.

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Fast-Food Drive-Thru Eateries Are Aiming To Use Generative AI To Take Your Order, But We Might Not Relish Having AI Do So

Fast-food eateries are experimenting with using AI to do their order-taking at their drive-thru operations.

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You're Going To Be Seeing A Lot Of AI In Fast Food. Here's What That Means For The Industry

The fast food industry is taking major strides to incorporate the use of artificial intelligence in the way you experience your quick meals.

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What AI Technology Means for the Future of the Labor Market

The labor market could potentially see some significant changes.

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Allegion's STANLEY Access Technologies Revolutionizes Drive-Thru Experience

The Dura-Glide® DT™ reimagines the number one selling automatic sliding door to accelerate the customer experience and boost efficiency at QSRs.

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Jack in the Box says drive-thru-only prototype outperforms expectations

9-month-old digital-oriented unit in Tulsa, Okla., generates average weekly sales of about $43,000.

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Insights from the NRA Show: Wow Bao’s Geoff Alexander

The CEO and president of the innovative fast casual is looking ahead to robotics, AI, and automation.

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Hart House opens first drive-thru location in Hollywood

Kevin Hart Expands Plant-based QSR Adding Third Location on the Iconic Sunset Blvd.

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Biscuitville to open first drive-thru-only unit in North Carolina

The unit, Biscuitville Express, will offer a walk-up window and a single-lane drive-thru.

Read More


7 Brew Drive Thru Coffee brand coming to Colorado

Arkansas-born 7 Brew Drive Thru Coffee is bringing three franchise locations to the Denver metro area.

Read More


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