Drive-Thru Digest – Issue #66

April 26, 2023

Matt Cook, Editor

Not much for earth-shattering news this week, but worth the few minutes to peruse the articles. The one about the manager seemingly tricking the drive-thru speed times was entertaining (although probably not as amusing to those who are looking for accurate reports there). A few good articles about how some chains are looking to improve the customer experience. Enjoy!

A couple of events coming up later this year you might want to consider:

3rd Annual Ghost Kitchen and Virtual Restaurant Conference

Houston, Texas
July 7-8, 2023
Click here for more information

Drive-Thru Innovations Summit

Atlanta, Georgia
September 27, 2023
Click here for more information.

And now, the news…

Average Drive-Thru Wait Times Surpass 6 Minutes. Should QSRs Look to New Conveniences?

KFC is determined to decrease that statistic through a Quick Pick-Up option.

How In-N-Out invented the 2-way speaker system and created the first modern drive-thru

The innovation meant customers didn't have to leave their cars or speak to an employee face-to-face.

Chick-Fil-A's Drive-Thru Is Proving That Quality Is More Important Than Quantity

Chick-fil-A's slow times don't seem to deter too many.

Wendy’s manager caught trying to lower drive-thru times when line is empty

'I just know she has to be tricking the system.'

How Smashburger is rethinking the drive-thru

The brand’s president discusses the company’s growth plans and its decision to shift to its mobile-order “virtual” drive-thrus.

New McDonald’s drive-thru feature has customers feeling ‘exposed’

A new feature at McDonald’s drive-throughs has divided customers after many claimed it “exposed” their fast-food habits.

2 N.J. men burned by ‘dangerously’ hot coffee at Dunkin drive-thru windows, lawsuits say

Two more New Jersey residents have filed lawsuits against the Dunkin’ retail chain.

Not ‘lovin’ it’: Drive-thru crew stole patrons’ credit card info, deputies say

Court records show patrons at four Grand Rapids-area McDonald’s got ripped off after workers stole their credit card information.

Incredible Drive-Thrus And Drive-Ins Well Worth A Detour

Unique drive-thru slideshow

Del Taco Expands Footprint in Greater Atlanta Market With Debut of New Restaurant Featuring a Dual Drive-Thru

Leading Mexican chain continues growth momentum with new modernized location.

Chipotle Mexican Grill with drive-thru is coming to this north Fort Worth corner

Chipotle Mexican Grill will start construction this summer on a new location in northern Fort Worth with a drive-thru lane.

Top NFL Draft prospects to work drive-thru at Raising Cane's in Kansas City

Raising Cane’s announced that its Westport location will kick off draft week by having top NFL prospects work the drive-thru.

Lexington council gives OK to new drive-thru coffee shop on Versailles Road

The council voted unanimously Tuesday to reverse the commission’s denial of the zone change.

Popeyes' plan for new drive-thru restaurant near Netherfield will create 100 jobs

The new Popeyes, which is expected to open next spring, will create 100 jobs.

Ellianos Coffee opens, bringing specialty drive-thru coffee to Athens

The drive-thru shop offers “Italian quality at America’s pace,” according to Instagram.

Our newsletters are a collection of all the news from the previous week related to each digest topic. The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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