OnTrend Concepts
Drive-Thru Digest

April 26, 2023

Matt Cook, Editor

Not much for earth-shattering news this week, but worth the few minutes to peruse the articles.  The one about the manager seemingly tricking the drive-thru speed times was entertaining (although probably not as amusing to those who are looking for accurate reports there).  A few good articles about how some chains are looking to improve the customer experience.  Enjoy!

A couple of events coming up later this year you might want to consider:


3rd Annual Ghost Kitchen and Virtual Restaurant Conference

  • Houston, Texas
  • July 7-8, 2023
  • Click here for more information


Drive-Thru Innovations Summit

  • Atlanta, Georgia
  • September 27, 2023
  • Click here for more information.


And now, the news…

Drive-Thru Digest – Issue #66

Average Drive-Thru Wait Times Surpass 6 Minutes. Should QSRs Look to New Conveniences?

KFC is determined to decrease that statistic through a Quick Pick-Up option.

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How In-N-Out invented the 2-way speaker system and created the first modern drive-thru

The innovation meant customers didn't have to leave their cars or speak to an employee face-to-face.

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How Smashburger is rethinking the drive-thru

The brand’s president discusses the company’s growth plans and its decision to shift to its mobile-order “virtual” drive-thrus.

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New McDonald’s drive-thru feature has customers feeling ‘exposed’

A new feature at McDonald’s drive-throughs has divided customers after many claimed it “exposed” their fast-food habits.

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2 N.J. men burned by ‘dangerously’ hot coffee at Dunkin drive-thru windows, lawsuits say

Two more New Jersey residents have filed lawsuits against the Dunkin’ retail chain.

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Not ‘lovin’ it’: Drive-thru crew stole patrons’ credit card info, deputies say

Court records show patrons at four Grand Rapids-area McDonald’s got ripped off after workers stole their credit card information.

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Del Taco Expands Footprint in Greater Atlanta Market With Debut of New Restaurant Featuring a Dual Drive-Thru

Leading Mexican chain continues growth momentum with new modernized location.

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Chipotle Mexican Grill with drive-thru is coming to this north Fort Worth corner

Chipotle Mexican Grill will start construction this summer on a new location in northern Fort Worth with a drive-thru lane.

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Top NFL Draft prospects to work drive-thru at Raising Cane's in Kansas City

Raising Cane’s announced that its Westport location will kick off draft week by having top NFL prospects work the drive-thru.

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Lexington council gives OK to new drive-thru coffee shop on Versailles Road

The council voted unanimously Tuesday to reverse the commission’s denial of the zone change.

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Popeyes' plan for new drive-thru restaurant near Netherfield will create 100 jobs

The new Popeyes, which is expected to open next spring, will create 100 jobs.

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Ellianos Coffee opens, bringing specialty drive-thru coffee to Athens

The drive-thru shop offers “Italian quality at America’s pace,” according to Instagram.

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Our newsletters are a collection of all the news from the previous week related to each digest topic.  The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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