OnTrend Concepts
Drive-Thru Digest

April 12, 2023

Matt Cook, Editor

Looking forward to the Drive-Thru Innovations Summit in Atlanta on September 27th!  Great opportunity to network with the innovators and leaders of the industry.  Click here for more information.

Speaking of QSR operations, you might want to consider joining the 3rd Annual Ghost Kitchen and Virtual Restaurant Conference in Houston from July 7-8!  Leaders throughout this emerging market will be there.  And – if previous conferences are any indication – it should be a great event.  Click here for more information.

Lots of chatter this week regarding how technology is being used to enhance the drive-thru logistics – and the positives and negatives that result.  Technology is seen as needed to improve service, but how does this impact the overall customer experience?

And now, the news…

Drive-Thru Digest – Issue #64

How Consumers Really Feel About the Latest Drive-Thru Technology

The drive-thru has been receiving a makeover in recent years.

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What Customers Expect from the Drive-Thru Experience

The key drivers of customer satisfaction in quick-service restaurants.

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Applying Data Analytics and AI to Enhance Drive-Thru Performance

Drive-thrus have been a staple of the quick serve restaurant (QSR) industry and have been increasing in popularity over the years.

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Average Drive-Thru Wait Times Surpass 6 Minutes. Should QSRs Look to New Conveniences?

KFC is determined to decrease that statistic through a Quick Pick-Up option.

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Domino's takes on the drive-thru with Apple CarPlay

The pizza delivery chain, which has been targeting traditional fast-food restaurants more aggressively of late.

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McDonald's Drive-Thru Innovation

About McDonald's Drive-Thru Innovation

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Old Army Uniform Regs Gave the World the First McDonald's Drive-Thru

Back in the mid-1970s, one McDonald's restaurant did a solid for soldiers at a local Army base.

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Chick-fil-A Has the Country's 'Slowest Drive-Thru,' But It's Still Bringing in Major Profits

Despite ranking at the bottom for "speed of service," the fast-food chain is actually winning the drive-thru game.

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How one immigrant’s dream turned into a drive-thru pizzeria called Slice Factory

Founder and president Dom DiDiana turned his parents’ restaurant into a growing chain.

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Crumbl Cookies announces opening plans for Rib Mountain store, including rare drive-thru

The Rib Mountain store will feature something unique to most stores, a drive-thru.

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Kim Mulkey and LSU players took over a Raising Cane's drive-thru.

The national championship squad drew a crowd when they took over the drive-thru at a Raising Cane's.

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Teesside's first ever Greggs drive-thru finally opens doors alongside fellow fast food giants

Pastry lovers are rejoicing as a much-anticipated Greggs bakery has finally opened.

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New KFC and Starbucks drive-thru sites in Cheshire town get go-ahead

The go-ahead has been given to build a fast food restaurant and a coffee shop in a Cheshire town, creating 60 jobs.

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Al Baik drive-thru is now open in Dubai

Cult Saudi fried chicken brand, Al Baik, has opened its very first drive-thru restaurant in the UAE.

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Our newsletters are a collection of all the news from the previous week related to each digest topic.  The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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