OnTrend Concepts
Drive-Thru Digest

February 8, 2023

Matt Cook, Editor

Customer expectations evolve and businesses must adjust or watch their customers go elsewhere.  We are currently experiencing a time of rapid evolution and drive-thru is a big part of it.  Some good articles this week talking about how some are adjusting.

And now the news…

Drive-Thru Digest – Issue #55

Restaurants want to do more business in less space

Chains are shrinking the size of their restaurants and reorganizing their kitchens.

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Inside look at the drive-thru of the future working to make the fast-food experience more efficient

One of the biggest complaints about a fast food drive-through is that it’s not fast enough.

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A Chick-fil-A restaurant ordered to be demolished and plan to build a new drive-thru-only location

Chick-fil-A's snaking drive-thru lines, which frequently spill into city streets, are notorious throughout the US.

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5 Steps To Add Drive-Thru Window To Your Dine-In Restaurant

Drive-thrus have become synonymous with attracting more customers and boosting revenue.

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‘They asked for $20 an hour and Carl’s Jr said bet’: Carl’s Jr. customer orders meal via A.I. assistant in drive-thru

A Carl's Jr. customer has shared their experience placing their order with an A.I. system in the drive-thru.

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Builders super-size to fight drive-thru regs

City planners drafted the proposed drive thru zoning changes last year at the city council’s direction.

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GetGo to open first new-build c-store with a drive-thru

Retailers are increasingly emphasizing foodservice to better compete with fast-food restaurants.

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If you pay by phone at a drive-thru you need to know this rule - or you could face a £200 fine

Anyone who is at a drive-thru and pays for their food via their mobile, could be given a £200 fine.

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‘So it’s better to just skip the app?’: Starbucks barista shares PSA for drive-thru customers

A Starbucks barista issued a public service announcement to drive-thru customers.

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Big Chicken grows with Shaq in tow, adding drive-thru and breakfast

The brand recently opened a drive-thru in a new Las Vegas location.

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