February 8, 2023
Matt Cook, Editor
Customer expectations evolve and businesses must adjust or watch their customers go elsewhere. We are currently experiencing a time of rapid evolution and drive-thru is a big part of it. Some good articles this week talking about how some are adjusting.
And now the news…
Chains are shrinking the size of their restaurants and reorganizing their kitchens.
One of the biggest complaints about a fast food drive-through is that it’s not fast enough.
Chick-fil-A's snaking drive-thru lines, which frequently spill into city streets, are notorious throughout the US.
Drive-thrus have become synonymous with attracting more customers and boosting revenue.
A Carl's Jr. customer has shared their experience placing their order with an A.I. system in the drive-thru.
City planners drafted the proposed drive thru zoning changes last year at the city council’s direction.
Retailers are increasingly emphasizing foodservice to better compete with fast-food restaurants.
Anyone who is at a drive-thru and pays for their food via their mobile, could be given a £200 fine.
A Starbucks barista issued a public service announcement to drive-thru customers.
The brand recently opened a drive-thru in a new Las Vegas location.
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