OnTrend Concepts
Drive-Thru Digest

January 11, 2023

Matt Cook, Editor

Drive-thru’s have been around for awhile, but they’ve never been so popular or as important to the restaurant industry.  Customers love the convenience, but perceived inefficiencies test their patience.  So restaurateurs are heavily investing in innovations to retain and attract customers.  These are exciting times for the industry as we look to technology to find efficiencies.  And we look to each other to discover how to improve.

And now the news…

Drive-Thru Digest – Issue #51

As Customers Prepare For Change to Drive-Thru Ordering, Portillo's Believes Transition Will Be Embraced

Portillo's announced that drive-thru orders are switching to cashless only payments.

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Presto Voice A.I. to Significantly Expand at Del Taco Drive-Thru Restaurants

Del Taco is embracing Presto Voice A.I. at multiple drive-thru locations nationwide.

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Drive-thru grocery store to open first location in Oklahoma City metro

A curbside drive-thru grocery store is about to open in the Oklahoma City metro.

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Shake Shack is optimistic as sales and margins improve

Expansion domestically and overseas planned for 2023.

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How The Starbucks Drive-Thru Has Evolved Over The Years

Starbucks drive-thrus are showing no signs of slowing down.

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One city is voting to make a local Chick-fil-A drive-thru only due to long lines

In Charlotte, NC, the board voted unanimously to change one store’s design.

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Ben Affleck Shocks Dunkin Donuts Customers While Working the Drive-Thru

The actor-director was spotted dressed in the full employee uniform while taking orders.

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5 Ways to Pay Less at the Fast Food Drive-Thru

There are ways to keep your spending in check without giving up on your fast food habits.

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In-N-Out Burger expanding east of Texas, 1st stop Tennessee

In-N-Out Burger plans to open a corporate office in Tennessee and restaurants in the Nashville area by 2026.

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Chick-fil-A in Houston to expand drive-thru area, make space ‘more efficient’

The Chick-fil-has plans to remodel the restaurant and make more space in the drive-thru area.

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Shaq’s Big Chicken to open in southwest Las Vegas with drive-thru

Shaq’s new location will feature the eatery’s first ever drive-thru.

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Shake Shack planning drive-thru restaurant in Mira Mesa

Shake Shack is set to test its nascent drive-thru model in suburban San Diego.

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Our newsletters are a collection of all the news from the previous week related to each digest topic.  The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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