OnTrend Concepts
Drive-Thru Digest

September 28, 2022

Matt Cook, Editor

Fast casual continues to be the trend for restaurants – increasing the need to improve the customer experience at the drive-thru.  Strategy, collaboration, and investment are a priority for many restaurants today to meet the challenge.

And now, the news…

Drive-Thru Digest – Issue #38

Remembering UK's first drive-through restaurant

In 1981 the BBC visited what was believed to be the first drive-through restaurant in the UK.

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Chick-fil-A serves up a solution to traffic congestion

In the end the redesign has been the most appetizing solution.

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AI and Machine Learning Enter the Kitchen at Chipotle

The fast casual is piloting new technologies to boost operations.

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10 Ways AI Is Transforming The Restaurant Industry

69% of companies said they reduced operating costs with chatbots and automation using AI.

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Report: Gen Z Prefers Quick Service Restaurants

A look at restaurant trends in younger generations. 

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The Future of Fast-Food Drive-Thru Arrives Early

The No. 1 lifeline for restaurants during a global pandemic might never look the same.

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Increase drive thru staff efficiency with one simple change

One often overlooked opportunity to save time is paper consumables such as napkins.

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The Habit Burger Grill Announces New Drive-Thru Restaurant

The Habit Burger Grill announces the grand opening of a new location in La Habra, CA.

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This Fast-Casual Burger Chain Is Opening Dozens of New Locations

Smashburger announced in late August a deal to open 15 new stores in and near Tampa, Florida.

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Shoney's owner launches a new fast-casual, drive-thru pizza concept in Houston

7Pie is designed for to-go convenience and affordability.

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Developers not lovin’ Mesa’s drive-thru proposals

The commercial development community is not lovin’ Mesa Planning Divison’s proposed changes to the zoning rules for drive-thru restaurants.

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Sunderland council rejects new KFC drive-thru near school over child obesity fears

The application clashed with policies to tackle obesity and create “safe and healthy communities”.

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People Are Siding With This Woman Who Ended The "Pay It Forward"

A 23-year-old woman went viral for proudly announcing that she broke the pay it forward chain.

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