OnTrend Concepts
Drive-Thru Digest

September 7, 2022

Matt Cook, Editor

Panera Bread’s implementation of AI order taking continues to lead the headlines in the drive-thru world.  There’s also a compelling article from Inc. Magazine documenting the author’s admiration for the Chic-fil-A drive-thru (but that should not surprise those in the industry).

And now, the news…

Drive-Thru Digest – Issue #35

This food tech startup is helping brands boost drive-thru sales with a voice bot named Tori

The adoption of Tori is picking up steam for the Boston-based startup.

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Panera Loyalty Guests Can Now Order Using Car Dashboard

CarPlay is the latest expansion from Panera into innovative ordering channels.

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NRN editors discuss Chipotle’s first union, Panera’s new drive-thru tech

This week on Extra Serving, a Nation’s Restaurant News podcast, NRN editors discuss the latest.

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How Technology Is Changing The Restaurant Business

The world is changing, with technological breakthroughs being made all the time.

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3 Ways AI Will Help Restaurants Reduce Costs

Savings will continue long after today’s wave of price inflation recedes.

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Is Cash Still King for Restaurant Goers? Exploring the Trend of Cashless Payments

60% of people believe society will go cashless in their lifetime.

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‘I was shocked’: Customer pulls up to Dunkin’ drive-thru only to find a portion of the menu missing

In a viral TikTok video, a woman discovers that a part of the Dunkin’s menu is missing.

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Bolay opened its first ‘healthy food’ drive-thru in Tampa this week.

The gluten-free and health-focused restaurant franchise opened its first ever drive-thru location.

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Suspect burglarizes Chicago restaurant twice by entering drive-thru window

Once inside, the suspect took the drawers from the cash register, police said.

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