OnTrend Concepts
Drive-Thru Digest

August 24, 2022

Matt Cook, Editor

Once considered a means to stay operating during the pandemic, restaurants now see drive-thrus as a way to increase sales and profitability.  Technical and logistical innovations are leading the way toward improving efficiency and service to elevate the customer experience.

And now, the news…

Drive-Thru Digest – Issue #33

The evolution of a post-pandemic restaurant drive-thru

Restaurant chains raise the bar to capture diners who don’t want to leave their car.

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Drive-thru dining is here to stay

Drive-thru dining, which has thrived during the pandemic, may not be going anywhere.

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Drive-thru restaurants find fast lane to profit as pandemic habits stick

Across the U.S., orders at drive-thrus grew by 20% from February 2020 to the same month in 2022.

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The Drive-Thru is Pivotal for QSR’s But How Can They Be More Efficient?

The pandemic accelerated many aspects of the restaurant industry, including the ways in which consumers interact with QSR’s.

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Wendy's Announces Innovative New Global Restaurant Design

The Wendy's Company announced today a new global restaurant design standard, Global Next Gen.

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Taco Time Adds LG-Powered Digital Drive-Thru Displays

Many owners and franchises are refocusing their investments to develop better drive-thru experiences.

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ConverseNow expands its drive-thru ordering tech as it bags another $10M

The four-year-old startup is tapping into voice artificial intelligence technology.

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"Chipotlanes" featuring drive-thru pickup lanes to open in Sacramento, Roseville

Instead of ordering and then paying at the window, the lane is for people who have already pre-paid orders online.

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Fast food employee lists the 'worst types of people' at the drive-thru: 'They just scream'

A drive-thru employee is letting customers know exactly what not to do in a hilarious skit.

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North East's 'first' dessert drive-thru service enjoys sweet success

A Washington business is enjoying its just desserts.

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Great Harvest Bakery franchise opens first drive-thru

A West Virginia bakery franchise with 200 locations recently opened the company’s first franchise drive-thru.

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What Starbucks Baristas Really Think When You 'Pay it Forward' at the Drive-Thru

Starbucks employees dislike it when customers pay it forward because it creates chaos.

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