August 24, 2022
Matt Cook, Editor
Once considered a means to stay operating during the pandemic, restaurants now see drive-thrus as a way to increase sales and profitability. Technical and logistical innovations are leading the way toward improving efficiency and service to elevate the customer experience.
And now, the news…
Restaurant chains raise the bar to capture diners who don’t want to leave their car.
Drive-thru dining, which has thrived during the pandemic, may not be going anywhere.
Across the U.S., orders at drive-thrus grew by 20% from February 2020 to the same month in 2022.
The pandemic accelerated many aspects of the restaurant industry, including the ways in which consumers interact with QSR’s.
The Wendy's Company announced today a new global restaurant design standard, Global Next Gen.
Many owners and franchises are refocusing their investments to develop better drive-thru experiences.
The four-year-old startup is tapping into voice artificial intelligence technology.
Instead of ordering and then paying at the window, the lane is for people who have already pre-paid orders online.
A drive-thru employee is letting customers know exactly what not to do in a hilarious skit.
A Washington business is enjoying its just desserts.
A West Virginia bakery franchise with 200 locations recently opened the company’s first franchise drive-thru.
Starbucks employees dislike it when customers pay it forward because it creates chaos.
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