OnTrend Concepts
Drive-Thru Digest

January 18, 2022

Matt Cook, Editor

The Drive-Thru Digest is a free weekly newsletter which brings all of the drive-thru related news to your inbox.  Drive-Thru solutions and technology continue to grow and make a huge impact on the restaurant, pharmacy, banking, and grocery industries…so stay subscribed and up to speed!

If you missed the first two issues of the Drive-Thru Digest last week, you can find them online here.  This week’s issue focuses on the enormous opportunity and investment into drive-thru’s by large chains across the country (note the details in the first article!).

Please feel free to share this Digest with colleagues and clients (and encourage them to subscribe!).  It is a free service that can be of value to anyone involved with developing, managing, or improving drive-thru’s!

Feel free to email us (contact@ontrendconcepts.com) with any of your own drive-thru news, white papers, and announcements!  We’d be happy to share them with the industry.

And now, the news…

Drive-Thru Digest – Issue #3

Off-Premise Initiatives

RestaurantDive runs through several initiatives restaurant leaders are pursuing, including many drive-thru projects.

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Restaurant Roundup: Brands Turn to Off-Premise Formats to Boost Profit Margins

The drive-thru channel is in high demand right now, according to data from this month’s edition of Digital Divide Report, “Digital Divide: Minding The Loyalty Gap,” a PYMNTS and Paytronix collaboration, which featured a survey of more than 2,400 U.S. adults about their restaurant habits. The study found that drive-thru pickup was the third-most popular answer restaurant customers gave as to which feature would go the furthest in encouraging them to spend more, behind online ordering ability and loyalty programs.

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KFC to open 500 new restaurants across the UK

Here is the full list of locations being considered by KFC for a new restaurant or drive-thru, including sites in Newcastle, North Tyneside, County Durham, Northumberland and Sunderland.

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Shake Shack Drives Into a Bold, New Restaurant World

New store designs continue to set the stage for growth.

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Shake Shack will soon open its first Colorado drive-thru

The New York burger chain to debut new Colorado stores in Greenwood Village and Castle Rock.

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Mississippi Gets First Drive-Thru Only Dunkin’

A new drive-thru only Dunkin’ is planned to open in Olive Branch, Jan. 18 to serve coffee and donuts to the early birds of DeSoto County. The new location is at 7410 East Goodman Road in Olive Branch.

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Despite Challenges, Restaurant Operators are Optimistic about the Future

A survey from TD Bank also showed just how much third-party delivery, mobile ordering, and drive-thrus are driving sales for many restaurants.

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Why restaurant lenders are upbeat about 2022

Following an unanticipated period that reshaped the U.S. restaurant industry, some banks are beefing up their ability to finance the sector in anticipation of a busy year ahead.

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Restaurant industry: 'Big chains are definitely at an advantage now,' analyst says

Bank of America Global Research Restaurants Analyst Sara Senatore joins Yahoo Finance Live to discuss the inflation impacts on grocery and restaurant prices, restaurant stocks, and the outlook for the 2022 food industry.

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Digging In: Restaurant Brands Chart Course to Feed Growth

Growth strategies are shifting into high gear as major chains vie for returning on-site traffic while expanding off-premises channels that have proven to be powerful revenue engines. As a result, the long stretch of belt-tightening has given way to a feeding frenzy of capital investment and global growth

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How to make large drive-thru ordering easier

Ordering for a group at the drive-thru doesn't have to be a disaster. Here's a simple way to ease the process.

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AI Startup to Take a Bite Out of Fast-Food Labor Crunch

Vistry’s drive-through automated ordering system for quick-service restaurants could help address growing labor crunch.

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Automation Opportunity: Survey Indicates Openness to Eliminating Human Interaction in the Drive-Thru

With heavy drive-thru volume here to stay, it makes sense to invest in automation and digital ordering.

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Investors Bet Restaurant Apps Beat the Aggregators

Today, technologies that can offer restaurants the tools they need to hold their own in the digital ordering space against third-party aggregators are highly in demand among operators, and investors are taking note.

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Data, loyalty programs and off-premises technology to rise in 2022

As we enter 2022, brands are maturing into omnichannel, technology-centric and data-driven restaurant businesses. Here's what to expect in 2022.

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Can restaurant marketers get digital right while facing panoply of pressures?

Amid labor, supply chain and inflationary issues, 2022 will be a year of increased pressure to deliver on fronts that span media, ordering and loyalty.

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Restaurant Payment Trends for 2022

Stay on trend with these four technologies that deliver the payment experiences consumers want.

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Webinar: Revenue Stream, Consumer Insights to Help Your Restaurant Prepare for 2022

In this episode of Revenue Stream, Center Reach Communications’ Tracy Henderson sits down with RMS’ Francois Acerra and Matt Parker to talk about results from our Fall 2021 consumer survey and the current state of the restaurant industry.

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What’s The Best Drive-Thru Restaurant in America?

Not all drive-thru spots are created equally. And your hungry stomach’s impending happiness could all hinge on what options are available when you pull off the highway. So, when all the options are on the table, what is the best drive-thru restaurant in America?

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Charlotte wants to be more walkable. But drive-thru business is booming.

When city planners rezoned the area and over 1,700 acres like it in 2019 for transit-oriented development, they had a different future in mind than making life easier for cars.

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Drive-thrus in Baton Rouge now required to serve pedestrians, cyclists, people in wheelchairs

The ordinance affects all businesses in the parish that have a drive-thru window, from fast food joints to banks and pharmacies, although it imposes no penalty for businesses that fail to follow the new rule.

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How a drive-thru mistake became an overnight smash hit marketing campaign

Twitter can be a scary place for brands. One minute you’re just posting something you thought was innocuous, the next you’re getting dragged across the internet. But every now and then, when you choose to change the context of your problem instead of playing defense, magical things happen.

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National Champion Quarterback Stetson Bennett Surprises Fans While Working Raising Cane’s Drive-Thru

Some Georgia fans received a surprise this week when they arrived at a Raising Cane’s drive-thru on Thursday: national champion Stetson Bennett.

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'I Was Mad for Him': Woman Pulls 'Hilarious' Prank on Uncle in Little Caesars Drive-Thru

A video that shows a woman pulling a prank on her uncle in a Little Caesars drive-thru has gone viral and the internet is in hysterics.

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Our newsletters are a collection of all the news from the previous week related to each digest topic.  The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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