Drive-Thru Digest

March 30, 2022

Peter Cook, Publisher

We’re tweaking the Drive-Thru Digest a bit.  We’re going to limit the number of articles to the 10-15 most important drive-thru-related news articles of the previous week.  Just short enough that you could scroll through the headlines while waiting in the drive-thru for your morning coffee, and then you can read them when you get into the office!

And now, the news…

Drive-Thru Digest – Issue #13

The Past, Present, and Future of Fast-Food Drive-Thru

We’re at the very beginning of what could be a golden age of drive-thru tech.


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4 casual, fast casual drive-thru innovations in Q1

With digital sales booming during the pandemic, chains like Smokey Bones, Jimmy John's, Sweetgreen and Famous Dave's are eyeing drive-thru formats.


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Sweetgreen's First Drive-Thru Features an 'Observation Window'

This is a simple, yet a great, idea. Sweetgreen is giving guests a look inside the restaurant as they roll by.


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Tim Hortons trials new drive-thru lanes and walk up windows in Ontario (VIDEO)

Tim Hortons is changing the game when it comes to how you get your morning coffee with new drive-thru technology and walk-up windows in Ontario.


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KFC is redesigning its restaurants

Some will have dual drive-thru lanes and a separate entrance for online orders – take a look inside.


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Applebees and Olive Garden are changing the fast casual formula

About a third of Applebee’s and Olive Garden customers are now eating their riblets and fettuccini alfredo at home.


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Smokey Bones CEO James O’Reilly on Making Drive-Thru a Casual Dining Reality

CEO James O’Reilly, who once served as CEO of Long John Silver’s, spoke about the initiative, how it’s evolving, and why this might just unlock a new era at the classic brand.


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Bad Ass Coffee Adds Prototypes to Serve the New Restaurant Customer

The coffee shop wants to open 150 stores in the next five years, leaning into drive-thrus.


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Inspire Brands portfolio shows double-digit SSS over two years

Sonic Drive-In shows strongest comparable sales growth within portfolio.


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A Beastly Business

Virtual restaurants and delivery-only concepts have been on the rise since the pandemic. Among the standout success stories is the young American Jimmy Donaldson and his Mr Beast’s Burgers operation. When Jimmy Donaldson, also known as Mr Beast, launched his food brand it was in a customary bold and attention-grabbing style. Not only did he and his team promise free food to customers but those who turned up to the North Carolina drive-thru were also handed bundled dollar bills with their food order.


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Fast Casual Smashburger is Adding a Bar

Bachman said he sees the chain taking an “omnichannel” approach to serve customers who want to drop in and pick up an order, sit for a bit and have a drink at the bar and, soon, grab their food from an order-ahead drive-thru.


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Webinar: The One-Minute Monday

Carl Orsbourn and Meredith Sandland give a quick overview of their top digital restaurant stories of last week.


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Ordersolutions Enters into Partnership with Conversenow

The combination of AI and live agents is reshaping the industry, streamlining drive-thru operations, call-in orders, and will eventually optimize in-store payments.


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PAR Acquires Multi-Sensor Drive-Thru Timer Solution to Expand Its Restaurant Technology Capabilities

PAR will offer the multi-sensor timing solution in conjunction with existing drive-thru communications and Brink POS® products, providing managed installation, customer support and service for a complete drive-through solution.


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