June 29, 2022
Matt Cook, Editor
Chic-fil-A’s express lane rollout makes a big splash in the national news. McDonald’s AI order taking experiment also grabs headlines as restaurants look to improve the customer experience while dealing with labor challenges. Enjoy!
And now, the news…
A new AI-based technology system that would cut workers out of the order-taking portion of the visit.
Chick-fil-A said it "could be the quickest and easiest way to order and pick up a meal."
Latest research with Tobii’s eye tracking technology highlights the impact of contextually relevant ads.
Many people who used to help you have been replaced by machines.
In an ideal world, a restaurant would have systems working together.
As millennials and Gen Z start families, restaurants have a number of strategies they should consider to capture their business.
A good deal of ground-level sentiment hints at a resilient restaurant consumer. But patterns are changing.
City Council and planners joined together to tackle what seems to be an ever-growing issue.
Shake Shack opens it's fourth Saint Louis location, but the first on to offer a drive-thru.
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