Benjamin Brown serves as Vice President of Marketing and Customer Experience at ConverseNow, the leading voice AI platform for quick service restaurants to automate drive-thru and phone orders. Ben’s teams drive thought leadership and promote societal impact for voice AI, empowering top QSR brands and franchise owners with the tools they need to enhance guest experience, support restaurant staff and strengthen growth.
Dedicating his career to the intersection of hospitality and technology, Ben has led digital experience at Carnival Corporation and MGM Resorts International, as well as worked with restaurant and hotel groups across nearly 60 countries. He currently resides in San Diego, CA.
Benjamin Brown serves as Vice President of Marketing and Customer Experience at ConverseNow, the leading voice AI platform for quick service restaurants to automate drive-thru and phone orders. Ben’s teams drive thought leadership and promote societal impact for voice AI, empowering top QSR brands and franchise owners with the tools they need to enhance guest experience, support restaurant staff and strengthen growth.
Dedicating his career to the intersection of hospitality and technology, Ben has led digital experience at Carnival Corporation and MGM Resorts International, as well as worked with restaurant and hotel groups across nearly 60 countries. He currently resides in San Diego, CA.