May 11, 2022

Matt Cook, Publisher

Meet Up at the Restaurant Show?  OnTrend Concepts will be attending the National Restaurant Show in Chicago at the end of next week. Who else will be there? We’d love to schedule a time to chat. Shoot a note to Pete Cook (pcook@ontrendconcepts.com) to set up a time. Pete will be there on Saturday (May 21), Monday (May 23), and maybe on Tuesday (May 24). We look forward to seeing you there!

The annual Ghost Kitchen and Virtual Restaurant Conference is quickly approaching!!  To make your reservations click here.  Some sponsorship opportunities are still available, so if you have questions contact Pete Cook at pcook@ontrendconcepts.com.

The long-awaited International Ghost Kitchen Conference has been announced!!  Should be a fantastic event (September 7th-9th in Amsterdam) for those who are interested in expanding beyond their shores.  For more information, click here.

Feel free to share the Ghost Kitchen Digest with any co-workers, clients, or vendors whom you think would be interested.  There is no cost and no selling of email addresses.  Just doing our part to help us all stay informed.

And now, the news…

Issue #92

Study: Inaccurate delivery order can erode diner loyalty

Twenty-four percent of consumers have requested a refund, while 20% say they wouldn’t order from the restaurant again.


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Staying relevant in a crowded cloud kitchen segment

The lockdown resulted in mushrooming of cloud kitchens which are further fueled by the low operating costs.


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How Restaurants Can Win the Delivery-Only Game

Treat off-premises guests with the same level of care and attention as those who dine inside.


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When You Live in Remote Alaska, Your DoorDash Order Comes by Plane

Villagers place an order online and have those orders delivered to an airport that shuttles passengers and supplies.


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Is Your Food Delivery Coming From a 'Ghost Kitchen'?

Here's how to spot ghost kitchens on apps like DoorDash or Seamless (and why you should).


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How restaurants are hacking the food delivery system and trailblazing new takeout tools

With takeout orders expected to stay higher than they were before the pandemic, businesses are adapting again.


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Food-delivery drivers in Shanghai forced to become homeless

Drivers have been blocked from their homes, so they have to decide between shelter and income.


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Will The 10-Minute Delivery Craze Translate Into Profitability For Startups?

The 10-minute model is born out of the necessity to innovate in the fiercely competitive tech world.


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Gimmick or Innovation? - The 10 minutes food delivery promise.

Opinion: This 10 minute food delivery promise has multiple dimensions.


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How do you overcome online food delivery business challenges?

Due to the COVID-19 pandemic crisis, consumer’s behavior has changed drastically over the last year.


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DoorDash leads the way in resilient delivery market

The company is taking share from its competitors as demand for delivery remains strong.


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Tinie Tempah breaks down why he launched a virtual restaurant brand

Tinie Tempah has launched a virtual restaurant brand, RAPS, selling wraps and fried chicken.


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Gopuff launches first restaurant brand under its Kitchen division

The Mean Tomato serves up New York City-style pizzas, sides and desserts that customers can add to their orders.


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Carl’s Jr. And Hardee’s Are Going Through A Major Transformation

CKE Restaurants Holdings Inc. reimaging everything from updated exteriors to new kitchen equipment to technology upgrades.


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ADRIFT Burger Bar teams up with Reef to deliver across UAE

ADRIFT Burger Bar expanded its global footprint in 2021 with the announcement of its second outpost.


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Reef Technology focusing on profitability ahead of next round of investor funding

Reef is refocusing the business to be more profitable to investors, with cuts in verticals outside of ghost kitchens and parking.


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The cloud kitchen industry may double by 2025

The number of new recognized startups has increased to over 14,000 in 2021-22 from only 733 in 2016-17.


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Food delivery drivers launch rare strike in UAE

Food delivery drivers in the UAE went on strike Tuesday to demand better pay.


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Queensland lockdowns drive spike in food delivery worker injuries

Most of the injuries came during lockdowns from road collisions.


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Just Eat Takeaway.com enters exclusive partnership with Domino's in U.K

Just Eat to become the only food delivery app to offer Domino's pizza in the U.K. and Ireland.


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