OnTrend Concepts
Drive-Thru Digest

January 18, 2023

Matt Cook, Editor

Portillo’s goes cashless this week to improve drive-thru efficiency and employee safety.  Shake Shack lays out their plans for 2023 and drive-thru service is a big part of it.  Taco John’s goes with a smaller footprint to lower costs and focus on drive-thru.

This an exciting time to be a part of the evolution of restaurants!  We’ll see how innovative thinking and technology can enable us to exceed the expectations of our customers.

And now the news…

Drive-Thru Digest – Issue #52

Taco John's Announces Smaller Drive-Thru Prototype

This latest prototype is quicker to build and costs significantly less.

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Consumer convenience drives new off-premises innovation at restaurants

From automated drive-thru lines to special pickup areas, brands hone the to-go channel.

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Shake Shack Offers More Insight on Drive-Thru Success

Shake Shack CEO Randy Garutti said the chain is "learning at a massive clip day in and day out."

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Shake Shack's outlook for 2023: more locations, more sales—and drive-thrus

Shake Shack gave investors a preliminary look at its fourth-quarter results and its 2023 outlook.

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Portillo’s drive-thrus go cashless to avoid robberies

Workers across the restaurant industry have been robbed or threatened at gunpoint or knifepoint on the job.

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Meet Tori, AI for your fast food order

Tori is described as the restaurant industry’s first conversational robot voice in the drive thru.

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Jollibee debuts double drive-thru in US

Jollibee will open its first double drive-thru restaurant in the U.S. on Jan. 18.

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Chick-fil-A drive-thru only restaurant plan set for Charlotte City Council vote

A busy Charlotte Chick-fil-A may be demolished and replaced with a drive-thru-only restaurant.

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Starbucks drive-thru plan for Edwalton rejected over fears of traffic and queues

A drive-thru Starbucks was planned to be added to the growing number of shops around the area.

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Drive-thru salad chain coming to Las Vegas Valley

Salad and Go is opening its first Nevada location.

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Back-to-Back National Champion Quarterback Works Raising Cane’s Drive Thru Following Historic Win

Stetson Bennett celebrated his second national title, once again, at Raising Cane’s Chicken Fingers in Athens.

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