Stories aplenty coming from the 22nd Annual Drive-Thru Study from QSR and Intouch Insight! Their research details the drive-thru performance of the big brands. Speeds are up. But perceived friendliness is down. Lots of splashy headlines about the time it takes to get through the Chick-fil-A line – but the volume of customers is likely the culprit.
Here is the report summary: 22nd Annual Drive-Thru Study Summary.
And now, the news…