OnTrend Concepts
Drive-Thru Digest

October 5, 2022

Matt Cook, Editor

Lots of good stories this week involving the drive-thru world.  Adapting to evolving customers and improving the customer experience is a top priority.  Investing in drive-thrus is a major focus for restaurants and other companies to enable them to meet that challenge.

And now, the news…

Drive-Thru Digest – Issue #39

Wendy’s drive-thru lanes struggle, while Chick-fil-A has the fastest service, report says

For the third year in a row, Chick-fil-A had the fastest service.

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What’s Next for the Fast-Food Drive-Thru Menuboard?

As drive-thrus evolve for a digital age, everything still starts at the ordering point.

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Improve Cooking Speed, Consistency, and Quality—Even with a Short Staff

Back-of-house automation directly impacts the customer experience, especially when speed of service is critical.

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Foodservice operators adapting to COVID, inflation challenges

Restaurant chains are making significant investments to adapt.

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The Newest Ways Restaurants Are Embracing Automation

A recent Capterra Survey found that restaurant automation is on the rise.

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Presto debuts on NASDAQ with hopes of automating restaurants

Presto, a supplier of AI voice, tablets and other technology for restaurants, is now a publicly traded company.

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Starbucks adapts to market changes with focus on convenience

Starbucks' unveiling of new stores and more efficient automated machines in shift to convenience.

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Discount Tire launching 'Pit Pass' drive-thru concept

Pit Pass will incorporate a range of service-related technologies designed to speed up the tire changeover process.

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Cars line up at a closed McDonald’s drive-thru during Hurricane Ian

The automated drive-thru response was left on during the storm, leading people to believe they could order.

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Drive-thru etiquette: the do’s and don’t’s

Drive-thru etiquette: what you should and should not do when ordering your food to-go.

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Smashburger leaning on contactless tech post-COVID: 'The business has to transition'

Amid soaring inflation and intense competition, Smashburger is turning towards tech innovation to stand out.

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Monrovia residents complain local drive-thru line blocks traffic

Sheriff's Office is responding to complaints of drive-thru traffic extending into the road and blocking vehicles.

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Jamba plans to open its 1st drive-thru location in Hawaii

Its Waiau store would be its 30th location in the state.

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Our newsletters are a collection of all the news from the previous week related to each digest topic.  The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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