OnTrend Concepts
Drive-Thru Digest

August 31, 2022

Matt Cook, Editor

Long gone are the days when drive-thru was considered just an added convenience for customers.  For many quick service restaurants, drive-thru is becoming the primary means to serve their faithful.  So investment in new technologies to elevate the experience is becoming a priority.  Panera Bread leads the headlines this week with their trial of drive-thru AI ordering at two of their upstate New York locations.

And now, the news…

Drive-Thru Digest – Issue #34

Panera Bread Tests Artificial Intelligence Drive-Thru Ordering

The AI technology will interact with customers to take orders. It will be tested at two locations in New York.

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Fast food restaurants making changes to speed up drive-thru times

Experts offer suggestions on how consumers can save time and get better deals, too.

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Brightening Up Drive-Thru Lines at QSRs Simplified with LG Displays

The displays adapt to new customer expectations while improving efficiency, accuracy, and providing real-time flexibility.

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Quiznos and Taco Del Mar Hope to Spark Growth with Prefab Mini Dive-thru Units

The move attempts to speed the development process with fully equipped modular buildings.

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Restaurants’ New Normal: Fewer Cashiers, Chefs And Wait Staff

To get by with their existing workforce, they have cut hours and streamlined operations.

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Wendy’s Unveils a Technology-Enabled Initiative Focused on Restaurant Design and Digital Experience Innovation

Foremost among these innovations was a new design element known as “the pick-up window.”

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How to Be a Next Generation Restaurant of the Future

To better understand the future of the restaurant industry, one may find the answers lurking in the present.

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Fast food restaurant Chick-fil-A to open first Hawaii location

Chick-fil-A is opening its first Hawaii location next month in Kahului on the island of Maui.

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Tim Hortons' biggest drive thru is opening in Greater Manchester

The iconic Canadian donut chain is gearing up to open its new restaurant.

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Drive-thru worker shows how Burger King is always empty, sparking debate

A Burger King employee's viral TikTok has a lot of people wondering why no one ever eats there.

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Our newsletters are a collection of all the news from the previous week related to each digest topic.  The focus is on trends, deal announcements, technology, and other industry disruptors and innovations.

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