OnTrend Concepts
Drive-Thru Digest

August 17, 2022

Matt Cook, Editor

Not a lot of news stories this week concerning drive-thru technology, but prognosticators continue to be bullish on the future of quick service.  And while we steer away from drive-thru criminal activity news, we felt compelled to include a few stories on customer interactions in the drive-thru lane.  Enjoy!

And now, the news…

Drive-Thru Digest – Issue #32

Windowless drive-thru coming to renovated Augusta Chick-fil-A

Workers will enter and exit through a full-length service door to deliver meals.

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Is a Golden Era of Fast Food Upon Us?

Industry power players suggest quick serves are poised to become an even bigger part of daily life.

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Checkers & Rally’s Keeps Growth Momentum Going in 2022

Checkers & Rally’s announced its strong momentum in the first half of 2022.

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45 minutes in the drive-thru lane provides lots of time for…

I got stuck between a giant menu sign and a concrete barrier for 45 minutes.

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Wetzel’s Pretzels and Thirst Open First Co-Branded Drive-Thru Location

The drive-thru format is a nod to Wetzel’s flexible format models.

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Tim Hortons is opening its ‘largest’ drive-thru restaurant in the UK

Canadian coffee giant Tim Hortons is expanding its Greater Manchester footprint.

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Starbucks worker issues PSA to customers who order through drive-thru in viral TikTok

One of the toughest parts of working a retail job is dealing with angry and unpleasant customers.

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Driver who hit a wall in a snowy McDonald's drive-thru tried to blame the restaurant

A B.C. driver who hit a wall in a snowy McDonald's drive-thru won't receive the payout he requested.

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McDonald's drive-thru worker trolled over shortages

The Macca’s employee was able to laugh at the prank.

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