OnTrend Concepts
Drive-Thru Digest

June 29, 2022

Matt Cook, Editor

Chic-fil-A’s express lane rollout makes a big splash in the national news.  McDonald’s AI order taking experiment also grabs headlines as restaurants look to improve the customer experience while dealing with labor challenges.  Enjoy!

And now, the news…

Drive-Thru Digest – Issue #25

McDonald's Latest Drive-Thru Innovation Could Soon Be Added to More Locations

 A new AI-based technology system that would cut workers out of the order-taking portion of the visit.

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Chick-fil-A tests express drive-thru lanes nationwide. Here's how it works

Chick-fil-A said it "could be the quickest and easiest way to order and pick up a meal."

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New IAS Data Shows Contextually Relevant Ads Drive Attention, Leading to Significant Increases

Latest research with Tobii’s eye tracking technology highlights the impact of contextually relevant ads.

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As AI Advances, Will Human Workers Disappear?

Many people who used to help you have been replaced by machines.

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Why Restaurants are Headed for More Kitchen Interoperability

In an ideal world, a restaurant would have systems working together.

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Restaurant experience is key to attracting young families

As millennials and Gen Z start families, restaurants have a number of strategies they should consider to capture their business.

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Is a Recession Coming for Restaurants?

A good deal of ground-level sentiment hints at a resilient restaurant consumer. But patterns are changing.

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Has Visalia found a fix for its drive-thru dilemma?

City Council and planners joined together to tackle what seems to be an ever-growing issue.

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Shake Shack opens Chesterfield restaurant, first in Saint Louis region with drive-thru

Shake Shack opens it's fourth Saint Louis location, but the first on to offer a drive-thru.

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