Drive-Thru Digest

June 1, 2022

Peter Cook, Publisher

Plenty of great content in this week’s Drive-Thru Digest!  Please take your time to read through the articles.  If you are interested in submitting an article for the Digest, please send it to pcook@ontrendconcepts..com for consideration.  We don’t want press releases or sales pitches, but are happy to include high quality, informative articles and LinkedIn posts.

For those involved with all types of restaurant off-premise business, we hope to see you at the 2nd Annual Ghost Kitchen & Virtual Restaurant Conference in Dallas next week!  There is still room for more, so if you have not yet registered we encourage you to do so!  We even have a free “Intro to Ghost Kitchens & Virtual Brands” being held for restauranteurs on Wednesday, June 8th.  Learn more here – https://ontrendconcepts.com/ghostkitchen2/.

And now, the news…

Drive-Thru Digest – Issue #22

IBM adds side order of NLP to McDonald's AI drive-thru chatbots

CEO talks up 'great economics to franchisees ... through the power of software... AI and creative construct'


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The Transformation of the Restaurant Drive-Thru

White Paper: Learn the latest drive-thru trends taking place across the restaurant industry that are meeting customers’ needs while increasing operators’ revenues.


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The Future of Fast Food is a Cross-Channel World

The post-COVID restaurant consumer has spoken, and they're taking operators right into an era of convenience.


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Solutions to supply-chain woes shared at the National Restaurant Show

Flexibility, communication and use of technology all can help ease the pain.


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Off-Premise Diners Continue to Fall for Third Party Apps

A report from DoorDash shows that the big apps are increasingly becoming consumers’ chosen method for finding and ordering food to-go.


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America's Largest Sandwich Chain Is Overhauling Its Franchise System

In addition to transition to more multi-unit franchises, planned improvements include system-wide store remodeling and investment in off-premise formats.


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Schlotzsky’s Tries Ditching Seats

The sandwich chain’s new prototype features fewer seats or none at all and more options for takeout.


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The golden ticket for Calgary's fast food restaurants? A drive-thru

Competition among restaurants for drive-thru space 'through the roof'.


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City Barbeque Drives Off-Premise Business with Enhanced Flybuy and Bounteous Tech Stack

From a new app to curbside to drive-thru to marketing initiatives, the digital innovations keep coming from City Barbeque!


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Long John Silver’s to Expand Delivery Programs with Restaurant Revolution Technologies Following 55% Seasonal Increase in Digital Sales

During Lent, the nation’s largest quick-service seafood chain also experienced a 48% increase to its average daily digital order volume as well as a 5% increase to its average daily digital ticket when compared to the average daily digital order volume and tickets prior to the season.


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Starbucks KSA opens its first all Saudi female partner operated drive-thru store

A milestone in the company’s commitment to uplift the Saudi women workforce with plans to increase it to 30% by 2022.


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Seattle's Best Coffee opens first drive-thru store in the Philippines

"We are beyond excited to open this Drive-Through store, our first ever in the country," Seattle's Best Coffee marketing director Lorent Martin Adrias said.


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Bank to Beans: Coffee Shop Owners Repurpose a Mid-Century Icon

Former Columbus, Indiana, Bank Stood Out to Lucabe Coffee Co’s Owners for its Architecture, Location, and Drive-Thru Lanes.


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Ambulance service objects to new McDonald's drive-thru near station

Paramedics say the fast food outlet would have a 'detrimental effect' on response times. That is a valid point, but I would recommend the paramedics drop their people off at the hospital first and then go get their McFlurries.


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Dispensary Converts Former Burger King, wants to Bring Drive-Thru Marijuana

Ajoya wants to bring drive-thru marijuana sales to Lakewood, but it's content with launching a brand-new store in the meantime. I'm not sure drive-thru marijuana sales is a great idea.


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