OnTrend Concepts
Drive-Thru Digest

April 27, 2022

Matt Cook, Editor

This week, we tweaked our methodology for sourcing news articles for the Drive-Thru Digest and we believe it has resulted in an even better Digest!  Check it out and let us know if you agree!  Some very informative articles this week.


And now, the news…

Drive-Thru Digest – Issue #17

Starbucks eyes changes to mobile app, drive-thrus, taps ex-McDonald's exec

Starbucks has hired a former McDonald's executive to oversee technology as returning CEO Howard Schultz explores changes to the coffee chain's drive-thru, mobile order-and-pay and other systems. Deb Hall Lefevre will become Starbuck's chief technology officer on May 2.

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White Castle plans takeout-only unit next to its busiest restaurant

The 1,800-square-foot unit will only offer pickup and delivery for digital orders.

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Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

Drive-thru innovation and the customer experience was the focus of a discussion at a conference earlier this month.

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Wawa Plans to Double Footprint, Open More Drive-Thru’s.

The c-store chain known for its food expects to reach about 1,800 locations by the end of the decade, its CEO said.

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Chick-fil-A’s Packed Drive-Thrus During COVID Weren’t a Mirage

The chicken chain's sales soared across the board last year.

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Drive-thru Model Helps Guthrie’s Restart Growth

The expansion follows a series of modifications for Guthrie’s restaurants, including a new drive-thru-only model introduced in 2021 and a downsizing of freestanding units from 3,500 square feet to about 2,000. Guthrie said the new drive-thru units are getting traction.

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Australian Grocery Chain Woolworths Plans First 'Drive-Thru' Site

The supermarket chain is lodging plans to transform a former service station in Sydney's east into a dedicated base for customers to pick up their online orders.

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Canadian fast food institution Tim Hortons to open first London restaurant and drive-thru

Canadian coffee and doughnut institution Tim Hortons has announced plans to open its first restaurant in London later this year, complete with a drive-thru.

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Banh Mi in a Drive-Through? Vietnamese Restaurants Reach for Fast-Food Success

From a former KFC to a 1950s-style drive-in, owners see the quick-service window as a portal to a wider audience.

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OpenCity’s Conversational Voice AI “Tori" Forever Changes the Drive-Thru Experience

Tori is Now Taking Orders at Popeyes, a High Noon Restaurant Group Franchisee, in Louisiana.

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Pressure Builds to End Restaurants’ Use of Polystyrene To-Go Containers

Some jurisdictions are prohibiting restaurants from using non-compostable or reusable packaging and utensils.

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Why Now is the Time to Invest in a Fast-Food Franchise

The quick-service model proved its adaptability and durability.

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The 50: The biggest April restaurant news from Chipotle, Panera, Taco Bell, more

Rounding up April’s major headlines from the 50 biggest restaurant companies in America

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